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Striving for quality and service excellence in all that we do.

Reducing resource use in our homes

Warm & Efficient Homes

We focus on designing our homes with high quality insulation, boilers and ventilation systems to ensure they are energy efficient and help reduce carbon emissions. Our SAP Rating is 84. SAP ratings are expressed on a scale of 1 to 100. The higher the number the better the energy rating. The UK average for all homes is 59.

Saving Every Drop

We also take great care in helping our customers save on their water bills by installing water-saving features throughout the home. We design our homes to a specification of 105 litres per person per day, which is better than current building regulations.

Customer service excellence

As a customer focused organisation, our membership of the Institute of Customer Service supports our commitment to providing an excellent customer service experience, along with accreditation of our customer service training.

 

Customer support

To complement our customer guidance we have created a series of short informative 'How to' videos available on Redrow TV. These provide information, advice and demonstrations for our customers on the operation and maintenance of home features. Additionally, as part of the customer journey, customers undertake a ‘hard-hat visit’ to their home during construction, where they can have an overview of the build process, and gain a better understanding of the measures taken to improve the quality and energy efficiency of their home. Once the home is complete, a 'home preview' visit is carried out, where customers are shown around their new home by sales staff who also demonstrate its key features. This includes: use of the boiler for heating and hot water; setting of timers, smart thermostats, radiator controls and zone heating; lighting; ventilation systems and trickle vents; water saving devices and how to use any renewable technologies in the home.

Strategy in action - Pride in the Job

2020 sees the 40th anniversary of the NHBC Pride in the Job Awards, recognising excellence in on-site management. 21 of our site managers received the prestigious award, which recognises the site managers who achieve the highest standards in housebuilding.

Alan's attitude and pride in the job paid off

Experience and pride in a job well done at Redrow’s Leestone Buzzard development, has earned Redrow site manager Alan Cooke a Pride in the Job ‘Quality’ Award. The award recognises Alans’s commitment to ensuring excellent workmanship and attention to detail, using his expertise to resolve technical issues on site. With between 40 and 100+ people working on the site at any one time, the award also recognises excellent leadership skills and achievement of good standards in health, safety and welfare issues.

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