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Our commitments

We develop and monitor key objectives across our activities to continually drive improvements in social, environmental and economic performance.

Our aims

In order to achieve our values we have set specific goals for the coming year:


Building responsibly

Safe & considerate construction

We are working to become incident and injury free.

Customers & quality

We aim to deliver 90%+ customer satisfaction rating and are implementing a certified quality management system.


We intend to further reduce carbon, waste and water use from our activities, locally source 90% of our products and ensure 100% of our timber is responsibly procured.


Create thriving communities


We plan to enhance community engagement and follow robust placemaking principles when designing new developments.

Nature for people

We are working to achieve verified increases in biodiversity across our developments.

Wellbeing & legacy

We will evaluate health and wellbeing outcomes for people on and near our developments and measure the value to people of the community infrastructure we deliver.


Value people

People development

We intend to ensure 15% of our workforce are trainees and 80% of in-house courses are accredited as well as developing plans for enhanced supply chain engagement.


We are working to develop an employee health and wellbeing strategy.

Encouraging young people into construction

We are collaborating with education partners to develop new programmes, including a focus on engaging hard-to-reach parts of the community.

Charity & community

We plan to implement structured charitable giving, community activities and employee volunteering opportunities.

Developing Thriving communities by valuing people and building responsibly

Objectives & targets (set in 2018)

Building responsibly


AchievedAchieved On trackOn track No dataNo data Off trackOff track
Objectives Targets Progress Narrative
Working safely and considerately
Committed to creating healthy, safe and considerate working environments
Work towards becoming incident and injury free through a 10% year-on-year reduction target (AIR) *2017 baseline* No data 2019 AIR is 790
Implement an accredited H&S Management system (ISO45001) by June 2019 On track Gap analysis underway
Work towards registering all sites to the Considerate Constructors Scheme (CCS) by 2020 On track We are partners of the Considerate Constructors Scheme and currently have c.60% of our developments signed up
Achieve a CCS score of 40 on all sites by 2020 No data Current average score is 35 and work is ongoing to achieve target
Putting our customers first
Service excellence
Put customers first, continually striving for service excellence in all that we do
Consistently deliver a 90%+ customer satisfaction; recommend to a friend (Ongoing) No data 90.9% customer satisfaction rating
Continue to enhance our customer first experience (Ongoing) On track Ongoing
Managing our resources efficiently
Responsible sourcing
Responsibly source all goods and services; working with our supply chain to deliver long-term benefit
90% products, services and labour procured locally (Ongoing) No data 93% of products, services and labour procured locally
Top 85% of the supply chain (based on spend) to be using the Supply Chain Sustainability School (Ongoing) On track 33% of our top-tier suppliers are engaged with SCSS. Work is ongoing to increase this number
100% of timber responsibly procured (Ongoing) On track 99.9% of our timber was responsibly sourced timber in 2019
Quality and productivity
Continually develop our construction practices to improve productivity and achieve high standards of quality
Drive on continual improvement through the implementation of a certified quality management system across Redrow by 2019 No data Gap analysis underway
Evaluate, and where considered viable, adopt modern methods of construction which can improve quality and productivity (Ongoing) No data Ongoing
Environmental impact
Continually reduce: energy, water consumption, carbon emissions and waste, to become environmentally & net-positive
Reduce the carbon intensity of our construction operations and offices by 10% by 2022. *2017 baseline* No data We are on course to meet our 2022 target for reduction carbon intensity with a 3.2% reduction in since our baseline year of 2017
Reduce the water intensity of our construction operations and offices by 5% by 2022. *2017 baseline* No data Data collection methods are currently being refined to ensure accurate data and achievement of this target
95% + of construction waste diverted from landfill No data 97.7% of waste diverted from landfill in 2019
Reduce construction waste intensity by 10% by 2022 *2017 baseline* No data 4.7% reduction to achieved to-date (from 2017 baseline)

Thriving communities


AchievedAchieved On trackOn track No dataNo data Off trackOff track
Objectives Targets Progress Narrative
Creating better places to live
Community engagement
Work alongside the local community to design developments that will stand the test of time
Create a best practice hub to enrich our community and local authority engagement activities across the company (by end of 2019 FY) No data Redrow’s Community Participation Guide has been developed and rolled out as part of our Redrow 8 process. We are also investigating the use of technologies to broaden engagement with communities at an early stage
Customer focused design
Provide a better way to live by listening to our customers, ensuring their views are at the heart of the design process
Develop a programme that draws upon customer experiences, to enhance our house and placemaking designs (by end of 2019) No data We are developing a programme to strengthen our approach to post-occupancy evaluation
Enhance local areas by building desirable homes, creating attractive streets and high quality landscaping
Demonstrate that our Placemaking design principles have been put into action and evaluated on all new developments (by end of 2019 FY) On track This year we launched our placemaking manual “Designing a Better Way to Live” which is now being used across the company to guide and shape all of our new developments to ensure that they consistently meet our high standards for creating great places to live
Healthy lifestyles
Create attractive places which encourage people to live healthy and socially active lives
Evaluate the positive health and wellbeing outcomes being realised, by the community, on our developments (by end of 2019 FY) On track We have developed a ‘social value’ bank to measure outcomes for people living in and around our developments and are now piloting this approach on selected developments
Community infrastructure
Deliver value to the wider community: building education facilities, community centres, transport infrastructure and health centres
Implement a schedule of post occupancy studies to evaluate the efficacy of community infrastructure delivered on our developments and act upon the findings (end of 2019 FY) On track We have carried out pilot post occupancy studies in conjunction with work on our social value bank to develop a common approach in the business and are working on strengthen our approach to post-occupancy evaluation
Nature for people
Help people connect with nature on their doorstep
Develop a partnership-led biodiversity strategy, to enrich biodiversity and connect communities with nature (by 2019) On track Our new strategy has been drafted and is due to launch in autumn 2019
Achieve verified increases in biodiversity across our developments (by 2022) On track Net gain is a key aim of our pending biodiversity strategy

Valuing people


AchievedAchieved On trackOn track No dataNo data Off trackOff track
Objectives Targets Progress Narrative
Valuing and developing our people and partners
Training and development
Train and develop people to succeed
Investing in at least three days training per colleague, per year and working towards 80% of Redrow's in-house training being accredited On track We invested in three training days per employee in 2019. Over 80% of our in-house training is accredited
15% of Redrow's team are trainees: going forwards, the aim to maintain these levels year-on-year. On track 15% of Redrow’s team were trainees in 2019
Colleague & partner advocacy
Drive Redrow colleague & partner advocacy
Maintain over 90% of colleagues to be proud to work for Redrow as measured by an independent third party. No data 94% of colleagues report they are proud to work for Redrow in our 2019 independent survey
Work with Redrow's people & partners to develop a strategy and plan for communicating, engaging and developing our supply chain by December 2018 On track We have launched an assistance programme to our sub-contractor partners and continue to work with our divisions to shape our engagement and communication with our sub-contractor partners
Wellbeing and inclusiveness
Improve the wellbeing of Redrow's people and creating an inclusive workplace
Listen to colleagues and partners via a comprehensive health & wellbeing study to develop a Health and Wellbeing Strategy by June 2018. On track Following the health kiosk campaign, we continue to raise awareness through campaigns, launching new benefits, educating and raising awareness of health and wellbeing across Redrow
Develop a Redrow Fairness and Inclusivity policy and strategy by September 2018 No data We launched our Womens Network to support women at Redrow through mentoring, sharing best practice and support
Through these plans - combined with the colleague engagement strategy - Redrow is striving to reduce colleague turnover to 15% No data Colleague turnover in 2019 was 17.8%, down from 19% in 2018
Inspiring the next generation to build
Work with education partners
Collaborate with education partners to positively impact people and communities
Develop a Redrow educational offer for primary, secondary, FE/HE by year end 2018 No data We have created a suite of educational resources for primary and secondary schools which will be launched Autumn 2019
Work with divisions to develop a Redrow educational engagement plan to proactively engage with education institutions across the UK by year end 2018 On track We will be training Redrow Ambassadors from October 2019 to improve our engagement with schools to inspire the next generation
Positively impact on Redrow's communities
Identify and develop strategic relationships with organisations to support our commitment to communities by December of 2018 No data Successfully happening in selected divisions with work underway to roll this out across the group
Develop guidelines and policies for charitable giving, community activities and volunteering to support Redrow's commitment to communities by July 2019 No data This is well underway and a policy will be launched end of 2019
Life chances
Create life chances
Work with Divisions and Local Authorities to identify geographic areas of priority by July 2019 No data Ongoing
Working with partnerships, devlop programmes to highlight and support ways for people to access opportunities at Redrow and wider industry by July 2019 No data Ongoing

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