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Putting our customers first

Striving for quality and service excellence in all that we do.

Reducing resource use in our homes

Warm & efficient homes

We focus on designing our homes with high quality insulation, boilers and ventilation systems to ensure they are energy efficient and help reduce carbon emissions. Our SAP Rating is 84. SAP ratings are expressed on a scale of 1 to 100. The higher the number the better the energy rating. The UK average for all homes is 59.

Saving every drop

We also take great care in helping our customers save on their water bills by installing water-saving features throughout the home. We design our homes to a specification of 105 litres per person per day, which is better than current building regulations.

Customer service excellence

As a customer focused organisation, our membership of the Institute of Customer Service supports our commitment to providing an excellent customer service experience, along with accreditation of our customer service training.

 

Strategy in action - Pride in the Job

15 percent of our developments are being run by site managers who have received a Pride in the Job award in 2018. This is the housebuilding industry's most prestigious awards programme. It's dedicated to recognising site managers who achieve the highest standards in housebuilding; site managers like Paul Ireland at our Coppice development in Leegomery.

Paul's pride in the job paid off

Experience and pride in a job well done at Redrow’s The Coppice Development, Telford, has earned Redrow site manager Paul Ireland a Pride in the Job ‘Quality’ Award. The award recognises Paul’s commitment to ensuring excellent workmanship and attention to detail, using his expertise to resolve technical issues on site. With between 40 and 100+ people working on the site at any one time, the award also recognises excellent leadership skills and achievement of good standards in health, safety and welfare issues.

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