CUSTOMERS

We are committed to customer service and we engage with them on a broad range of key areas to ensure we stay focused on all issues.

PROGRESS TOWARDS TARGETS

We want to provide our customers with the best possible home-buying experience

Objective 2015 2016 2018 target Progress  
% of our customers recommending us to a friend per NHBC research 90.2% 88.4% >95%
My Redrow registrations 13,774 17,269 15,000
Customers' Extras £10m £17.2m £15m
NHBC Pride in the Job Awards 15% of sites 19% of sites 20% of sites
Improvement/level maintained Decline

OUR KEY ACHIEVEMENTS

my Redrow Registrations

17,269

A substantial 25% increase of My Redrow registrations from 2015

customer extras

£17.2m

A significant increase in customer extras purchased using My Redrow in 2015

Pride in the Job Awards

19%

Sites awarded the NHBC Pride in the Job Awards saw an increase of 4% from 2015

Pride in the Job Awards

Our success in the housebuilding industry's most prestigious recognition of site standards.

Find out more

OUR CURRENT PROJECTS

Excellent customer service

Outstanding customer service starts with a ‘Customer First' approach.

Customers and Sustainability

We’ve been listening to the views of prospective customers on sustainable homes

Sustainable Lifestyles

Guidance to our customers on living sustainably in their new home

LONDON STOCK EXCHANGE

Delayed by at least 15 minutes

575.50GBP