We’re proud to be one of the first housebuilders to implement the New Homes Quality Board’s new code of practice, which champions quality new homes, putting customers at the heart of the new build process.
The New Homes Quality Board, an independent not-for-profit organisation, has been set up to offer better protection and increased transparency for customers, helping to reframe the relationship between customers and developers and build confidence within the new build sector.
The new code of practice covers everything from sales methods to construction quality as well as after care service, to support customers throughout their home buying journey. Key to enforcing the new code is an Ombudsman service which will act as an independent watchdog to add an additional layer of protection for customers.
Matthew Pratt, Group Chief Executive of Redrow said,
“Our customers have always been at the heart of everything we do. We’re extremely proud to be one of the first volume housebuilders to be implementing the new NHQB code of practice. It is possible because of our outstanding people and IT systems combined with great team work across the board to meet the NHQB’s requirements.
“At Redrow we’re committed to giving people a better way to live and the principle of treating customers fairly is something that we have built our reputation upon.
“This is a big step for our industry and one we very much welcome. For us it’s about continuing to support our customers and giving them the best possible experience of buying and moving into one of our homes.
“From today, customers visiting all our sites can be assured that they will be fully supported by the new code and we’d urge all other builders to follow suit at the earliest opportunity.
The new code:
To coincide with the launch, we sat down with NHQB’s Douglas Cochrane to find out more about what the new code will mean for customers.
For more information about the NHQB visit: www.nhqb.org.uk
